[Resolved] KFC — payment deducted but order not placed

[Resolved] KFC — payment deducted but order not placed

S Shruti Rathod from Pune, Maharashtra

Submit a complaint My name is shruti rathod with my email id as [protected]@gmail.com. On 2nd nov 2019 at around 6pm i placed an order for 5in1 zinger box from the kfc official app. I paid through paytm through my debit card for rs. 221.50. As soon as i entered my otp i was redirected back to my cart where it showed that my order wasn't placed at all. I checked order history but it was blank too. Please refund my money as soon as possible. Kfc please develop a better app with proper customer service numbers and email ids. You are just harassing the customers who find no way to file a complaint +1 photos Was this information helpful? No (0) Yes (0)
Dec 5, 2019 Complaint marked as Resolved KFC India customer support has been notified about the posted complaint. Verified Support Nov 04, 2019 KFC India Customer Care's response Hi Shruti, this should not have happened. Please share your contact number, order ID and restaurant details. These details will help us to raise your concern to our team and provide a suitable solution.
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Comments

Masoom Walia

from Bengaluru, Karnataka

I ordered a classic zinger burger from KFC today thought zomato the chicken is raw in the middle it's completely pink and this is disgusting and I can get salmonella as I consumed part of it before realizing it's raw in the middle. I am absolutely disgusted and dismayed and need to know how can I escalate this.

KFC India Customer Care's response, Nov 7, 2019

Verified Support

Hi Masoom, request you to share your contact number, order ID and restaurant details. Your details will help us in escalating your concern and providing a suitable solution.