Khelmart.com — Cricket bat / given fake 10 days replacement

Address:	Meerut, Uttar Pradesh, 250002
Website:	www.khelmart.com

Hi,

My Name is Gopalakrishnan S.
From bangalore
My mail Id is: [protected]@live.com

I have purchesed Thrax X-Force order number OR_134398 English willow Cricket bat, I they have provided 10 days replacement guarantee,

21Nov2016 I had recieved my shipment, and in next day i started season the bat using wood mallet which is initial process befoure using with ball. while do seasoning and oilling the bat wood comming out, if it is english willow it should not damage without playing .

I asked for replacement, But they are not . Please help me to get my replacement . for reference i have attached mail I recieved Khelmart.

From: Khelmart Customer Care Team
Date: Fri Nov 25 2016 12:11:50 GMT+0530 (India Standard Time)
To: Gopalakrishnan S
Subject: RE: Regarding for order

Dear Sir,

Greetings From Khelmart,

As per our company terms and condition used product is not replaceable.

In images is showing bat is used and mrp tag is removed.So we cannot replace your order.

With Best Regards,
Sonal CCE

khelmart Customer Support Team
Khelmart.com |Meerut | UP | INDIA
PH: +91-[protected] | Mail us: [protected]@khelmart.com
Connect With US :Facebook | Plus-Google | Youtube

-------- Original Message --------
Subject: Re: Regarding for order
From: Gopalakrishnan S
Date: Wed, November 23, 2016 8:24 pm
To: Khelmart Customer Care Team

Hi,
Yesterday(22Nov2016) I have received myorder OR_134398, I stared to season the bat slowly using woodmallet, while do knocking i am seeing bat top layer coming out and edge also coming out i have aatched image . If it is english willow it won't come out and damage while season the bat. Please do the needful

Thanks
Gopalakrishnan S
+91-[protected]

From: Khelmart Customer Care Team
Sent: Friday, November 18, 2016 4:27 PM
To: Gopalakrishnan S
Subject: RE: Regarding for order


Dear Sir,

Greetings From Khelmart,

We will place a new order OR_134398

Your product is :Thrax x force english willow bat and SS Heritage Cricket Sunglasses

Today we will ship your order and it will be delivered with in 4-7 days.

With Best Regards,
Sonal CCE

khelmart Customer Support Team
Khelmart.com |Meerut | UP | INDIA
PH: +91-[protected] | Mail us: [protected]@khelmart.com
Connect With US :Facebook | Plus-Google | Youtube

-------- Original Message --------
Subject: Re: Regarding for order
From: Gopalakrishnan S
Date: Fri, November 18, 2016 4:09 pm
To: Khelmart Customer Care Team

Hi,
My pending orders .
Order Number : OR_134309
Order Number : OR_131006

I would like to know when it can be shipped ?

Thanks
Gopalakrishnan S
+91-[protected]

From: Gopalakrishnan S
Sent: Thursday, November 17, 2016 6:59 PM
To: Khelmart Customer Care Team
Subject: Re: Regarding for order

Hi,
I have made payment, Please process my order.
Your Order and transactions are successfully completed!!
Please note following parameters for future reference, same parameters have been mail to you .

Online transition ID : [protected]
Response Flag : SUCCESS
Country : IND
Currency : INR
Other Details : EP_EPD_000036 Custom Order,
Order Number : OR_134309
Amount Rs : 200|

Thanks
Gopalakrishnan S
+91-[protected]

From: Khelmart Customer Care Team
Sent: Thursday, November 17, 2016 6:02 PM
To:[protected]@live.com
Subject: Regarding for order


Dear Sir,

Greetings From Khelmart,

Please find this link.

http://www.khelmart.com/Cricket/items/Custom-Order.aspx
Custom Order - Buy Custom Order Online at ... - khelmart
www.khelmart.com
Buy Custom Order in India at Price of Rs. 3400. Specification : Made from premium quality material. Only Authentic Products, Buy Online with Free Shipping @khelmart.com

With Best Regards,
Sonal CCE

khelmart Customer Support Team
Khelmart.com |Meerut | UP | INDIA

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PH: +91-[protected] | Mail us: [protected]@khelmart.com
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