Khelmart.com — purchased thrax cricket shoe with spikes

Address:	500050
Website:	www.khelmart.com

I have ordered show with spikes with order ID OR_200446 on 15.12.17. They have sent me a different product. When I asked them to refund, they said we will replace but asked me to send the product back to them as there is no pick up service at my area. But I live in central area of hyderabad. Anyways I have sent via DTDC which costed me 300 Rs. But they have agreed for refund of only 100 -150 Rs.
And now when iam trying to update the status of delivery of shoe, the mails are not getting delivered. I have not yet tried to contact their customer care yet on mobile. But the worst service I have ever seen.