Khosla Eshoppe / Khosla Electronics — awful qulity and service [defect in the washing machine (wm_tl - samsung k[protected]]

Address:Jaipur, Rajasthan, 302018

With reference to the above captioned subject, it is to bring into your notice that i have purchased a washing machine bearing model no. Wm_tl - samsung k[protected], from your company through invoice no. 09824/1819/03148 and invoice dated 7.11.2018 for the amount of rs. 27, 500. The product was delivered at my place on 10.11.2018 and the same was opened by one of your company person when he visited our place on 11.11.2018. As soon as the product was opened, he informed us that there is a dent on the washing machine and that the same is required to be replaced and the same shall be replaced by the company. Relying on the suggestion given by one of your official, we were rest assured that the washing machine shall be replaced. But to the utter shock of my conscience, the said machine has not been replaced till now and you have been delaying the whole process unnecessarily thereby causing mental agony and unnecessary suffering to me. I have been coming to your office regularly but you have failed to provide me any satisfactory response. By way of this email, i sincerely instruct you to replace the washing machine with a new one at the earliest from receipt of this mail, failing which i shall be compelled to take strict legal action against you, which shall be at your cost and consequences.
Yours sincerely

Sankalp jain

Mob no. +91-[protected]
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    +91 33 2455 5398
    +91 98 7424 9920
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    15/2B, Sankari Para Road, Bhowanipur, Kolkata, West Bengal, India - 700025
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