Khosla Eshoppe / Khosla Electronics — non delivery of air conditioner (godrej make)

Respected sir,
I, sumanta ghosh, an existing customer of khosla electronics, sreerampore, would like to inform you that i had purchased a led tv and a refrigerator in the year 2016 and last sunday i. E., on 17th june, 2018 i have purchase a air conditioner (Godrej make) from the shop. The sales personnel confirmed me that the product will deliver within tuesday morning. But i am very sorry to inform you that the product is not yet deliver to me till now. I called several times but everytime they said that they are very busy and they look after the matter afterwards. Moreover i informed them that from friday we will not be able to remain at home and it is very problematic to take the delivery for us. The executive and the technician of godrej company called me for more than 6 to 7 times for installation of the machine. But i can't give them any positive reply as i myself has no confirm date and time of delivery of the product.
May i ask you sir is it your normal behaviour with the customers after the booking is confirmed of any product?
Nothing to say more and i think now it is your turn to say and act...

Thank you,
Sumanta ghosh
Mobile no. - [protected], [protected]
Email id. - [protected]@gmail.com