We purchased a diamond earring from kiah jewellery lokhandhwala andheri mumbai store. Within a year the center diamond has fallen off. After approaching the store they are now saying one of the earring has compressed by 1.2mm because of which the diamond has fallen off. They are asking me to pay another 9.5k for fixing this. We have been telling the store manager mr. Paresh that the earring has never fallen to have compressed this way. They have taken 2weeks to produce the qc report. They have been harassing us and not producing this report also they are not willing to accept that a defected peice was sold by them.
When asked for the report which identifies the problem they are not willing to share it.
The compression as identified by them could have happened during the two weeks they took for the qc.
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Sep 9, 2017
Complaint marked as Resolved
Kiah has promised replacement of exact Diamond after escalating the issue with the management. Glad the management was able to spot a genuine complaint and have it resolved within hours.
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