Kidzee School — Fraudulent operations at kidzee happy days, gurgaon

Address:	Gurgaon, Haryana, 122002
Website:	www.kidzee.com

I got my daughter admission to avail after school care at newly opened center of Kidzee, Kidzee Happy Days, on 03-Mar. Daughter is 6 ½ year old and is studying Class 2. At the time of admission, the following were committed to me:
• After school care available at monthly fees of Rs 6000/-. There was also a Rs 1000 registration fees and Rs 10, 000 admission fees. Since she was one of the very first 2 students and the very first in Daycare, it was agreed that she will refund the entire Admission fees (Rs 10, 000) in my case.
• Lunch and evening snacks included within the monthly meals would be healthy.
• Pick and Drop available. I had opened for only Pick-up from school and hence, would be charged half of monthly transport rate. We had agreed to start availing this from 01-Apr
• CCTV coverage for Daycare
• Play activities including Story-telling, puppet show, personality development etc. would be taking place in after school care.

However, I would like to now state the actuals that were the ground reality after being associated with the Kidzee school for over 1 ½ months now.
1. Infrastructure: The institute lacks in basic infrastructure support with elementary requirements like regular electricity supply being ad-hoc. Reading this, I am sure, we have been infrastructure setup at our homes
a. No Current post 4:00 pm on 17-Mar. So, my daughter and another 1.5 year old baby was without fan and light for complete 2 hours. During this period, no attempt was made to remediate the situation. Electrician wasn’t called or Diesel was not refilled. The Principal mam initially tried to hide the situation saying they had switched off the lights at 6. On contesting, she changed her stance almost immediately.
b. No usage of AC for kids. While there are several ACs fixed through the daycare, they are misleading as only few of them are in working condition. The ones at School are switched on in working hours. However, only one in day care works where the little child sleeps. They were yet to be serviced as on 18-Apr. Apparently, the guard tried servicing them but it didn’t help. No electrician was called-in for the same. So, my daughter has been in Kidzee without A/C while the temperatures in Gurgaon soar upwards of 42 degree Celsius! Also, I understand that Principal has advised her Teachers to not use A/C on daycare as it consumes lot of electricity.
2. Food: The meals being provided in daycare are not completely suitable for children in terms of nutrition and hygiene. Food gets prepared at Principal’s home for entire day and then comes to daycare where it is kept in fridge for hours. It is then heated for serving to kids. The chapattis brought out from fridge and then heated are very hard and so are the curries. Many of the nutrition components in terms of proteins (like dal) and salad are not served! Evening snacks on most days are reduced to Milk and Banana or Chocos. Many of other items cooked at home and brought to daycare taste (like dalia) taste awful that I wouldn’t eat, let alone a child
3. Transport: My daughter had been availing school transport for travel back from school. After confirming with Principal several times, I submitted application for withdrawal of transport starting 01-Apr and got it duly approved by the Principal Mam at school. On 01-Apr 6:47 AM, Principal messaged me that the Driver’s Mom has passed away and he will not be available for 2 days. I agreed since it seemed a genuine unpredictable scenario. On 18-Apr, she proposed to provide a driver who would have only a 20 mins window to come pickup my daughter and then drop her to daycare. There would not be any other child/ didi in the cab during the travels. I ask, would you send your child with an unknown driver without presence of any female attendant?
4. CCTV Coverage: I am yet to be provided access to the CCTV cameras. I have been enquiring Principaland Teachers almost daily on the same and am told it would be done by today/ tomorrow that never happened for over 1.5 months.
5. Security: The day is one of the most insecure places I would see. The Front gate is closed with a latch that can be easily opened from outside. There have been instances when I have been able to go to Daycare on 1st floor without crossing anyone at Daycare. The guard would be nowhere to be seen and the attendants would be busy sitting in a room on 1st floor.

There are many other issues that could be listed but I have mentioned only the important ones. I had taken into the given Daycare only on the basis of Kidzee as a Brand! I now realize that the Kidzee Happy Days is a complete eye wash and an eyewash. The owner is a complete fraud and is now resorting to all means to fool parents to fall into the trap of Kidzee Brand. I have some close friends whose kids are enrolled in the school and I have inputs into the fraudulent practices being followed there. Since, it is not in my direct ambit, I am not putting them here but can share on request.