Kirloskar Submersible Pump — water pump aqua 100

Address:

Mumbai City, Maharashtra, 400074

Hi team,

I recently bought 1hp aqua 100 with sr. No. G19ppl002546 on 05/05/2019. It's was installed at home same day and worked fine for 4-days. Unfortunately water pump is not working as per not pulling the water it just keeps noise when started but not functioning of pulling water.
Hence complaint was raised (May/1692811). I took day off and was waiting at home to get the problem solved. Also i called the authorized service center person to come home and check that machine but that person who just keep saying will reach in 1-hour, again i called, again same answer.. My whole day wasted i called them {patil enterprises - chembur-e}. No receiving calls i made last call at 7:15pm not answered and nobody came to check whats problem. Such a pathetic customer service i have encounter first time in my life. I called them 5 time in a day and i talked very politely i also have recording of every call i made as proof. But seriously service center sucks big time problem. I m not free 24*7 to stay at home for your technician to come and check. If so they should have said but they avoided their customer. Kirloskar company water pump are worst and more worst is the service. Thats my experience... Thanks. S. A. Rajput.