[Resolved] Kissht — I have not received refund

Saim1979

from Delhi, Delhi

Address:

New Delhi, Delhi

I booked a mobile phone (Oppo F9 Pro) using KISSHT (Buy on EMI) option. but after a few days i cancelled my order due to some other better option which is in the offing and about to launch in a few days time (OnePlus 6T).

I was promised my full refund of (2727+235 INR), but despite the status that shows "REFUNDED" on KISSHT App and despite several calls and correspondences from my side to KISSHT Customer Care; no refund has been received by me in my account so far.

My second complaint is that this company's Call center guys are either goons or illiterate who don't know how to talk to a customer in a gentle way and are utterly uncooperative and misleading.

I also request the Indian Government and the RBI here as well as in a separate letter to them to actually take note of this scam and take some action otherwise the innocent citizens would have to suffer at the hands of such people and fraudulent companies.
tx

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Nov 24, 2018

Complaint marked as Resolved

Kissht customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2018

Kissht Customer Care's response Dear Customer, we sincerely apologize for the inconvenience caused. Request you to help us with your contact details or transaction id to check the status of your refund. Or also, you may write us at [protected]@kissht.com to help us resolve your query. Thank You.