Koinex — account frozen without any notice

N

Nishant788

from Ingraj Bazar, West Bengal

Website:

Www.koinex.in

My account in koinex was frozen without any prior notice. The customer support responded saying that there was a technical glitch in koinex due to which funds were sent multiple times to some other account. Their response was if they dont get the fund, the account will remain frozen. I have basically lost 940 xrps and few btcs which i stored in koinex.

No professionalism
Trying to steal their customer's fund to cover up their own mistakes.

Pathetic exchange

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Comments

S

shiva023

from Hyderabad, Telangana

Did they resolve your problem? Im facing the same circumstances since Tuesday this week.

Reply

Nishant788's [Complaint's author] reply, Feb 10, 2018

No, someone claiming from Koinex support asked me to send them some XRPs after which only they will unfreeze the account.

C

cryptCl

from Bengaluru, Karnataka

even i am facing same issue, the account is locked and there is no response from the team.

Reply

Nishant788's [Complaint's author] reply, Feb 10, 2018

No, someone claiming from Koinex support asked me to send them some XRPs after which only they will unfreeze the account.

P

Pk12390

Same issue with me, Have you got any update ?

Reply

K

Kruk

I am having same issue and I recieved same answer... I sent 50 koins to a friend and my friend received 10 duplicate entries of 50 koins due to koin ex technical glitch. they should ask from the person who received more koins rather they blocked my account.

Did you get any response? and what can we do further on this?

Reply