Koinex — kyc verification rejected

In december i opened account in koinex and uploaded my kyc document and after 3 days my kyc is verified. And later i deposit some ruppes in my koinex account and purches ripple and bitcoin and ether but suddenly i got a notification that please update your first and last name as pr your given kyc document but in thier website is no option update or edit first and last name in my profile page. My kyc is rejected and i am not tread and diposit or withdrawl anything. So please help me sir and verified my koinex account.
My account is...
Koinex id - shfnph
Name - tanmay beniwal
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I am submitted Rs 7000 in koinex and after that they disbled my account. I cannot do anything. can't trade nor i can withdrawn my amount. In fact I am not able to log in, I am complaining tothem from 20 days, but no one is helping me
my account no is Koinex account is 239711.
please help
rajesh
[protected]

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