Koinex — money deposit not received by koinex | |||||
I had deposited inr 3500 to koinex (https://www.koinex.in/)(Discidium internet labs pvt ltd) on 4th of dec 2017 through from my freecharge wallet. The payment gateway used by koinex is razorpay and i have already received a confirmation mail from them stating the amount has been dposited to koinex (Payment id: pay_99b2suawebbcyq) but the amount is not available on the koinex website. I have already raised 2 support tickets with them but no response from so far. There is no contact number available nor any ticket number available to track the issue. Was this information helpful? | |||||
 2 Comments | |||||
Comments
I withdraw from my koinex account to bank account but my withdrawal is not processed after many time i try to contact him but no one answering me just ignoring me
Reply
I had made a eth deposit 15 days back and still its not been deposited to my wallet. No response from the support team, sent many mails.
Too unprofessional.
Too unprofessional.