Koinex — unable to login in account after deposit some money

 
15 Reviews
 Anoop Johari on Dec 24, 2017
Sir, almost 10 days back i have submitted my kyc to koinex and yesterday my kyc was verified and then i have deposited some amount to purchase coin and purchased but today when i am going to login then my sign in mobile otp is not working, i had tried many times during the day but i am unable to get any response from him on my ticket.

My koinex id: 14awe2e
Complaint comments  14 Comments     Updated: Share0Tweet0Share0

Comments

exact same thing happened to me today . After depositing, i purchased some bitcoins and was signed out and now iam unable to log in because they are not sending OTP not in mobile not in mail
Raag Hhu's reply, Dec 29, 2017
i am also facing same issue. is it resolved for u
are you able to sign in
Even I am not able to log into Koinex for past two days they are not sending the OTP. its pathetic I am not sure its a fraud or a technical glitch. but very frustrating. I just added 20000 to the wallet and after that it is not letting me log on.
Same here..I use Google Authenticator..nothing happens on clicking login button..if OTP window shows, nothing happens on entering otp and clicking cubmit. very frustrating..I am going to change traders.
I thought it would be a technical glitch which would be affecting the OTPs being sent.
Therfore i signed up with a different mobile number inorder to see if the new number recieved OTP
And it did..
I think it is a fraud
Is it working now in any user? I am facing same issue.
Raag Hhu's reply, Dec 29, 2017
im also facing same issue. i sit resolved for u
hi guys i am also facing same issue. anybody got this solved ? please reply and help others too.
Thanks
Its resolved for me. Wait for some time.
did u do anything, or its resolve by its own ?
I am also facing the same login issue.
Kindly confirm is any one have some solution.. Please...
Hii guys..
You have to open Google authenticator app on your Mobile.. then try to login by using otp which are showing in your Mobile GA app.
For last 10 days whenever I try logging in my Koinex account it states "Koinex is currently monitoring my account and all the activities are currently disabled". I have raised ticket regarding the same atleast 5 times. However, nothing has been done. Can someone please look into it and enable my account so that I can make transactions.
uved siddiyqui's reply, Jan 11, 2018
same problem with me now your account activate or not
Koinex is not having issue, only issue is description

they dont want otp, they want google authenticor code

[protected].

hetal sagar
For last 20 days whenever I try logging in my Koinex account it states "Koinex is currently monitoring my account and all the activities are currently disabled". I have raised ticket regarding the same atleast 5 times. However, nothing has been done. Can someone please look into it and enable my account so that I can make transactions.koinex support team very poor services...

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Koinex - unable to login in account after deposit some money

    Contact Information

    Company: Koinex
    Na, Haryana Gurgaon
    India

    Add Company Information

    www.bdomains.com