Kolkata Foreign Lcao — parcel not received

Address:

797001

I have ordered a product from ali express and my tracking number is rf[protected]cn. My parcel has reached kolkata foreign lcao since september 16 from china. I don't understand why it is taking so long for the customs department to clear my package. Really dissppointed with this kind of slow service. It's almost two months since my package is lying in the office and nobody seems to care. Why is it taking so long for them to clear my package??? Will really appreciate if the concerned people in the office can look into the matter at the earliest and send my parcel.

Thank you

Contact number : [protected]