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[Resolved]  Kolkata RPO — not receiving my passport for a longer period of time

Hello Sir This is Rabish Adhikary, applied for renewal of my passport on feb 16th 2018 from Krishnanagar.But it is now more than a month I have Not received my passport yet. But As far I know for renewal of passport it should be taking more than 15 days time.
I am about to go out of India end of this month, but since I have not received it yet it might go cancell.
I have enquired with the passport Seva customer care but they are not bother to reply.
Please help.
My Old passport No-G7470726
File No For New Passport-CA01C[protected]

Date of Application-16TH Feb 2018
Complaint marked as Resolved Nov 30, 2018

Complaint Status

[Mar 21, 2018] Kolkata RPO customer support has been notified about the posted complaint.
Verified Support
Kolkata RPO Customer Care's response Oct 29, 2018
passport has been issued on no-PV i.e. police verification is no longer required.
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    Kolkata RPO Phone
    +91 33 2225 4893
    +91 33 2225 4084
    Kolkata RPO Address
    4 Brabourne Road, 1st floor, Kolkata, West Bengal, India - 700001