Kolors — improper service on first visit itself at kolors

Address:Plot No.28 & 29,Ramalinga Nagar, Old Mahabalipuram Road,, Opp to Indian Oil Petrol Pump, Kottivakkam,, Chennai, Tamil Nadu 600041, Chennai, Tamil Nadu

I had visited kolors srp tools branch and counsellor vidya attended. I told her give me a day to think again but she forced me that she will service better and hurrily made me to make payment without even filling admission card details. On zero session (Trial session as per their company representative while booking appointment told once satisfied with trial i can proceed with payment for treatment) itself worst service i complained and spoke to her for one hour telling i'm dissatisfied and will close this with applicable charges for the session on that day and counselling (Eventhough counselling on that day was free as per appointment booking). That time she said monthend, need two days to close accounts then revert. After 10 days after many follow ups i received call from ho (Person claimed as incharge for tn) but not satisfactory revert she said from centre vidya will revert me likewise. Again today (10th feb) i called her she is telling refunds is not possible this she might have told me before making payment now telling is not a professionalism. You can run the cctv camera and see after i made payment only she asked me to sign some booklet with terms and condition itself which is not a correct way. But on a mutual trust i signed but now her response is too worst. I paid rs 30000 which is not small amount to leave as such. She didn't even told about monthly subscription plan and payment whcih is not justice to her role. Even today only she is telling she is centre incharge and earlier said just a counsellor.
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Dear Udayasekar,

At Kolors Health Care our Customer's satisfaction is o[censored]tmost importance to us. We appreciate if you can provide us your Invoice Number or contact number so that we can retrieve your customer details from our system in order to assist you better. Alternatively, you may also contact us at feedback.cc @ kolorshealthcare.info

Thank you.

Kolors Feedback Team

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