Konami — made payment and got deducted without the order

Address:

Kozhikode, Kerala, 673017

I have made payment of rs 250 (300 myclub coins) in the game pes pro evolution soccer and got deducted from account but i did not receive the coins or refund from konami. They told to sent google order history as proof but i can't find the purchase there too. The money got deducted from bank and didn't recieve myclub coins in-game. Cant find purchase history in-game history also.
I have attached proof of my order history
Konami app developer mail
And the screenshot of the successful netbanking i done in game
Please understand my situation and provide me the necessary help