Konkan Railway — Refusal of Confirm Ticket

Address:

400605

I have booked following tickets pnr-[protected] trn:10104 dt:[protected] frm kkw to tna cls:3a p1-b1, 8 p2-b3, 48 p3-b1, 11 p4-b1, 16 as i have all the confirm tickets one of my seat no b-3, 48 has been sold by tc to another person without checking my ticket. I ask to tc to look into this matter but he said to me that that tc has been got down (Off the duty) at ratnagiri station. Also i had informed one of the tc that b-3, 48 is my seat i need back my seat. Here my question is how he could allot my confirm ticket to another person. Also i convey the same to another tc who boarded at next station (Ratnagiri) but he said that we can't help out because that tc already allot ticket to that person. Then i asked for complain book but again he keep on denying to give me the complain book he said that you have to ask complain book to that tc only who logged of to ratnagiri. I board at kankavli station with my parents who was physically seek at b1 - 8 & 11. Several time i was go to b3 coach toward ha coach to search the tc but not seen. Also i inform to the another tc but they keep denying the duty & said you have to asked to that tc only. Request you to urgently look into the matter & take strict action against tc. I need my full money back against seat no b-3, 48 because i paid for it & not got seat for that.

After complaining above to the online portal of indian railway i got closure remark on the complain that i had filed that is "you treated as a non traveled & inconvenience caused to you sincerely regretted."

Is that way that railway investigate operate by simply saying inconvenience caused to you sincerely regretted or improper investigation done by the investigation executive?