Konkan Railway — very late arrivals at cst terminal. no announcements for travelers. train no. 12134/mumbai express.

Address:Mumbai City, Maharashtra, 400069

We, sangeeta vaidya and shirish vaidya traveled from karwar to mumbai cst terminal on 14-01-18. The train supposed to reach cst terminal, mumbai at 04.25 a. M. Reached at 11.00 a. M. Train reached 6.50 hours late.
The train halted for a long time after panvel and also somewhere near kanjurmarg.in fact it had reached 2 hours late at karwar only.
No information was provided to the travelers by way of announcements etc. Regarding cause of such horrible delay. Why there is no pantry service on long distance trains? I could not go to work because of this delay and suffered financial loss.
Pnr no. [protected], date of travel: 14/01/2018. I incurred ticket cost of rs. 3, 443/- for 2 bearths of 2 tier ac tickets.
I demand refund of this amount from konkan railway for loss and agony suffered due to such treatment and delay on railway's part.
-sangeeta and shirish vaidya
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    Konkan Railway Phone
    +91 22 2757 2017
    +91 22 2758 7180
    +91 22 2757 2015
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    Post Box No:9 Belapur Bhavan Sector-11 CBD-Belapur, Mumbai, Maharashtra, India - 400614
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