[Resolved] Koovs.com / Marble E-Retail — product returned for exchange but it's been two months

dhruvsatija

from Powai, Maharashtra

Address:

Dehradun, Uttarakhand

I returned my blue saint denim jacket for return but i haven't got the exchange order or the refund and it's been like 2-3 months. Sometimes they refuse that i have returned the item and sometimes they are like we have initiated the refund and you'll get it in 2 days, liars. Either give me back the product i returned or just give me the refund straight away,

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Apr 17, 2020

Complaint marked as Resolved

Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2020

Koovs.com / Marble E-Retail Customer Care's response Dear Customer,

Greetings from KOOVS.COM!

We apologize for the inconvenience caused. We are looking into your concern and request you to wait. We will update you.

For any other assistance, please feel free to write to us at '[protected]@m-eretail.com' or call us at '[protected]'. We will be happy to assist you.

Best Regards,
The KOOVS Team

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