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[Resolved]  Koovs.com / Marble E-Retail — ref order id : 5547561

Hello,
Ref order id: 5547561
I ordered a pant. I am not satisfied with the product. I returned it along with bill and the tag. However, i understand that the refund hasn't yet been initiated. How long will it be before it is done and the money reaches my account? It's been so long that i returned it on january 17 2019 still they didn't do any quality check. Is this is your service to the customers
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Complaint marked as Resolved Feb 28, 2019

Complaint Status


[Jan 26, 2019] Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.
Verified Support
Koovs.com / Marble E-Retail Customer Care's response Jan 28, 2019 Dear Sanju,

Greetings from KOOVS.COM!

We deeply regret the inconvenience caused. We're arranging a call for you and your concern would be addressed over the call.

For any further assistance, please feel free to write to us at '[protected]@m-eretail.com’ or call at '[protected]' and our team will be happy to help.

Best Regards,
The KOOVS Team

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    Koovs.com / Marble E-Retail
    Customer Care Service
    Customer satisfaction rating
    62%
    Complaints
    350
    Pending
    0
    Resolved
    210
    Koovs.com / Marble E-Retail Phone
    +91 12 4677 0000 [Regd Office]
    Koovs.com / Marble E-Retail Address
    House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
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