[Resolved]  Koovs.com / Marble E-Retail — return & refund not initiating

These guys have pathetic customer service... Tried to reach them they did not respond the number says does not exist or temporarily disconnected...
I need to return a jeans, 2 shoes and need my money in exchange... Have messaged them on instagram too but they don’t bother to respond or help... They are duping us of our money... I need my money back... What will i do of the shoes if they don’t fit me
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Dec 8, 2019
Complaint marked as Resolved 
Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.
Verified Support
Oct 14, 2019
Koovs.com / Marble E-Retail Customer Care's response
Dear Customer,

Greetings from KOOVS.COM!

We apologize for the inconvenience caused.

We request you to share the correct order id at [protected]@m-eretail.com so that we can look into your concern and try to resolve at the earliest.

For any further assistance, please feel free to write to us at '[protected]@m-eretail.com’ or call at '[protected]' and our team will be happy to help.

Best Regards,
The KOOVS Team

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    Koovs.com / Marble E-Retail Phone
    +91 12 4677 0000 [Regd Office]
    Koovs.com / Marble E-Retail Address
    House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
    View all Koovs.com / Marble E-Retail contact information