[Resolved]  Koovs — Shoes

Address:462023

Hey I want to cancel my order please do it as soon as possible I ordered it today and it says to cancel within 24 hour but there is no such option so please do it ' It was cash on delivery but I am really depressed that the order is nor canceling it's difficult for me to as this is my first time with koovs and the size is bit problem so please please see my order no Koovs Order no - 3388063 and cancel it
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Mar 9, 2017
Complaint marked as Resolved 
Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.
Verified Support
Feb 04, 2017
Koovs.com / Marble E-Retail Customer Care's response
Dear Samra,

Greetings from Koovs.com !

We're sorry to inform that your order has already been shipped from our warehouse and cannot be cancelled now.

Further, please feel free to contact us on our customer care no[protected] or email us at ‘[protected]@koovs.com’ for more clarification or any other assistance. We will be glad to assist you.

Best Regards,
Team Koovs
Apr 08, 2017
sairam yadav's response
Order Id: 3643323
Please cancel my order
Complaint comments 

Comments

I received 3 products which have manufacturing defect and Koovs.com is not returning it
Koovs.com / Marble E-Retail Customer Care's response, Feb 7, 2017
Verified Support
Dear Navnita,

Greetings from Koovs.com !

It has been confirmed that the refund against all three products of the order no. 3355277 has already been initiated and would get reflected into your bank account within 7-10 working days. We request you to wait till the specified time period.

Further, please feel free to contact us on our customer care no 0124-6770000 or email us at ‘info@koovs.com’ for more clarification or any other assistance. We will be glad to assist you.

Best Regards,
Team Koovs.
Please cancel my order
Koovs.com / Marble E-Retail Customer Care's response, Apr 19, 2017
Verified Support
Dear Sairam,

Greetings from Koovs.com !

We request you to mail us your order no. on info@koovs.com so that we can check the details and assist you accordingly.

Further, please feel free to contact us on our customer care no 0124-6770000 or email us at ‘info@koovs.com’ for more clarification or any other assistance. We will be glad to assist you.

Best Regards,
Team Koovs

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    Koovs.com / Marble E-Retail Phone
    +91 12 4677 0000 [Regd Office]
    Koovs.com / Marble E-Retail Address
    House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
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