[Resolved] Koovs.com — Failed to deliver to product | |||||
Hi, this is nimesh, Date of incident - 8th april 2016 Client number - koovs.com[protected] Today on 8th april at 12:09 pm i ordered "nike aw77 cuffed jog pants color:black/white" 3 pieces i.E. Three different sizes (S, l, xl).The product was listed under discount section and costed me 3 rupees. After that the payment was made by me through debit card and the order was placed successfully. But on 2:15 pm 8th april koovs.com cancelled my order denying me the product under that discounted price. On calling them three times they kept telling that it was some technical difficulty and now they cant deliver me the product under that discounted price. I would to like to draw your attention towards somewhat same case "date :[protected] Nikhil bansal vs snapdeal" The famous case of rs.68 iphone in which the product was not delivered by snapdeal.com and later when the issue was resolved by sangrur district consumer disputes redressal commission the snapdeal was ordered by the court to deliver the iphone at that discounted price (Rs.68) . The court case files in the description below "https://lexofy.com/document/d0238735ac2d803a47846ce78416c20c" As i did got the confirm messages from koovs.com that the product will be delivered as in the case filed above this makes our kase somewhat similar. Now koovs.com is failing to deliver the product under discounted price and refunded my money saying they cant deliver the product at that discounted price, saying that it is not possible for them to deliver the product at that price. So i would like to file a complaint againt koovs.com for not delivering the product under that discounted price and not honouring the deal . The proof and documents of all the above has been attached with the photos.Hope my rights are protected under consumer protection act, 1986 and hope you guys could help. Yours truly Nimesh patel. Was this information helpful? | |||||
Aug 18, 2016 Complaint marked as Resolved Verified Support Apr 11, 2016 Koovs.com / Marble E-Retail Customer Care's response Dear Nimesh, Greetings from Koovs.Com! As per our telephonic conversation due to technical glitch the orders were placed at amount less than selling price have been cancelled by us. Please refer to cancellation policy “Koovs.com reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.” We apologies for the inconvenience caused & we appreciate your understanding in this regards. Regards, Team KOOVS Verified Support May 19, 2016 Koovs.com / Marble E-Retail Customer Care's response Dear Mridushi, Greetings from Koovs.Com! We have been trying to reach you on your registered contact no, but unable to speak to you as your number was unanswered.Please share your alternate contact no on [protected]@koovs.com to help us assist you better. Also, you can call us at '[protected]'. We would really be happy to help you. Regards, Team KOOVS | |||||
5 Comments | |||||
Comments
We had order for size XL & You have given us the size XS.
Kindly exchange our order for XL.
Order no.-1592371
Koovs.com — return the shoes
I purchase shoes that order no is 1151658 I didn't like this so i return the and in place i purcahse another product and ur contact no is also wrong so give me another conatct no regarding return the product58%
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+91 12 4677 0000 [Regd Office]
House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
Koovs.com — The sandal's size is incorrect
I am not able to get an Option of either exchange or return in my account. The size of the sandals delivered does not fit me.