[Resolved] Koovs.com — Item is not exchanged within 3-5 days after submitting exchange issue. | |||||
I ordered a jacket of "L" size from koovs.com and it's too big in my body.So i submit a exchange a "M" size jacket against the delivered item.They accepted the exchange issue and start there return process and gave me a time of 3-5 days, pick up from my door step.But it's now 7 day passed from my exchange time.But still they did not progress the return process.I called them in the provided customer care number but they don't let me connect with their executives.I also send them 2 mails to know about this, but the reply was not fruitful.Now my question is that at the time of delivery they delivered the product within 3days. After getting the money when it's time of exchange they r harassing me by not taking any step.The item is all about INR-2000.And now it's just worthless.My exchange order id is 1961657. Was this information helpful? | |||||
Aug 18, 2016 Complaint marked as Resolved Verified Support May 18, 2016 Koovs.com / Marble E-Retail Customer Care's response Dear Prakash, Greetings from Koovs.Com! We apologize for the inconvenience caused.Please share your contact details on [protected]@koovs.com to help us assist you better. Also, you can call us at '[protected]'. We would really be happy to help you. Regards, Team KOOVS Verified Support May 19, 2016 Koovs.com / Marble E-Retail Customer Care's response Dear Goltuu, Greetings from Koovs.Com! We have been trying to reach you on your registered contact no, but unable to speak to you as your number was not reachable. However, As per our record Refund has already been credited to your koovs account against order id[protected]Name of the product : "KOOVS Curb Chain Slingback Sandals"). Further, if there is any return pending please share the order id to help us assist you better. Also, you can call us at '[protected]'. We would really be happy to help you. Regards, Team KOOVS | |||||
 8 Comments | |||||
Comments
A fraud company.
Reply
Koovs.com — T.shirts
Shorts or defective t.shirtsKoovs.com — Not a complaint just an info
What should i do if i want to exchange a product with some other product?Koovs.com — They don't respond properly. I've send my a return request.
I've send my return parcel but there is respond it's been more than a month now. They are very unprofessional. Please help me and get my product or at least the money back.Koovs.com — Return
Sir I have purchased one slipper but because of size issue I want to return that product. I have send them mail as well as I tried cal bt no response were given by them. My order I.d is 1210575. Thanks
Hi!
I purchased a pair of wedges. But due to problem in size, I have been trying to return the product but there is no way. The customer services are really bad. There is no way to contact you guys. I have mailed them so many times. They ask you to file for return within 15 days but how to file when they have not updated it on the app. There is no option.i have mailed you si many times. Call is not reachable. It is really a disappointment.
I want to return the order and I will not file a return till I reach into contact with someone from your side. Because I have heard that you guys don't even refund after the products reach you.
I purchased a pair of wedges. But due to problem in size, I have been trying to return the product but there is no way. The customer services are really bad. There is no way to contact you guys. I have mailed them so many times. They ask you to file for return within 15 days but how to file when they have not updated it on the app. There is no option.i have mailed you si many times. Call is not reachable. It is really a disappointment.
I want to return the order and I will not file a return till I reach into contact with someone from your side. Because I have heard that you guys don't even refund after the products reach you.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
58%
Complaints
406
Pending
0
Resolved
232
+91 12 4677 0000 [Regd Office]
House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001