[Resolved]  Koovs.com / Marble E-Retail — About my goods to deliver

Address:Vadodara, Gujarat, 390001
Website:koovs.com

Ive ordered back to back 3 orders for our family function. 3 to 4 days are already gone. and it still shows my order in process... !!!
please to make delivered within 2 to 3 days to maintain relation.
your representatives ans, same all time when i call...what to do...!
as per discussion representatives use to give info that order will be reach to you with in 2 to 3 days...!!
id. 3172767, 3167203, 3159745
please to revert on this Mo. [protected]
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Feb 12, 2017
Complaint marked as Resolved 
Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.
Verified Support
Jan 11, 2017
Koovs.com / Marble E-Retail Customer Care's response
Dear Shivam,

Greetings from Koovs.com!

We owe you our deepest apology for the inconvenience caused. We've been receiving huge no. of order because of the continuously running sale on our website, resulting in a delay in the dispatch and delivery of the items beyond the normal turn around time. However, our teams are trying their best to get the orders shipped as soon as possible. Moreover, your orders : 3167203 & 3159745 have been shipped from our end via Blue Dart courier services ( Tracking no. [protected] & [protected] respectively ) and we hope to get the remaining order shipped soon. We request you to wait till then and appreciate your patience in this regard.

Further, please feel free to contact us on our customer care no[protected] or email us at ‘[protected]@koovs.com’ for more clarification or any other assistance. We will be glad to assist you.

Best Regards,
Team Koovs
Complaint comments 

Comments

I ordered a Kdenim cuff jeans from your website and I want to cancel it and I could find any option to do so. Also note I've paid the amount of 1295 Rs and as I'm canceling the order I want it to be refunded. Also your customer helpline couldn't be contacted

Koovs.com / Marble E-Retail Customer Care's response, Jan 13, 2017
Verified Support
Dear Customer,

Greetings from Koovs.com !

We request you to share your elaborated concern & the order no. on info@koovs.com from your registered Email ID so that we can do the needful.

Further, please feel free to contact us on our customer care no 0124-6770000 or email us at ‘info@koovs.com’ for more clarification or any other assistance. We will be glad to assist you.

Best Regards,
Team Koovs

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    Koovs.com / Marble E-Retail Phone
    +91 12 4677 0000 [Regd Office]
    Koovs.com / Marble E-Retail Address
    House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
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