[Resolved] Koovs.com / Marble E-Retail — cancellation of products, late delivery, not responding to calls and mails

Sharib Sarwaruddin

Address:	Gurgaon, Haryana
Website:	www.koovs.com

My order id is:7369138, 7330578,
Recently i have ordered these products and without asking my consents you have cancelled my orders and any product i order is taking minimum of 15 days for delivery.
And what kind of customer service are you providing, whenever i mail a complaint you guys won't even respond to it, the number you provided in your app for helpline is not even connecting and for order cancellation also your not providing the reason then how to contact you, and in my area delivery is available but for return pickup is not available.

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Mar 20, 2020

Complaint marked as Resolved

Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2020

Koovs.com / Marble E-Retail Customer Care's response Dear Sharib,

Greetings from Koovs.com !

We owe you our deepest apologies for the inconvenience caused. We're sorry to inform that we were unable to ship these items due to some unforeseen internal issues and had to cancel them. We deeply regret the inconvenience caused and will try our best to provide you with better services from the next time.

You may refer to our cancellation policy by visiting the link pasted here : https://bit.ly/3bLQbjb

Further, please feel free to call us on[protected]Mon-Sat, 10 AM-7 PM) or mail us at [protected]@m-eretail.com in case of any confusion or any help needed. We'll be more than happy to assist you with the same.

Regards,
Team Koovs.