Koovs.com / Marble E-Retail — delivered wrong item

Website:KOOVS.COM

Order ID:7155630
Exchange reference number: 763C15

I bought a leggings and they delivered a t-shirt (Same brand and collection). What seems to me is that they tried to deceive. Example: they did not have the product what I ordered, then they sent another item of the same brand of the same.
I immediately called the company I entered the site to request the exchange of the item. I have read in the return policy that the product must be returned along with the tag but the product was shipped without the tag.
And once again I realize that it is a kind of trap to make it difficult to return the product or money and it seems a common practice in this country because it is not the first time I buy online and the products come without the tag.
I already requested the exchange of the product but reading here the complaints seems that are not resolved.
They suppose to collect the item in 3 days(from day 12/06/2019.
I only hope respect for the consumer in this country because what I've been going through.

it's very frustrating a simple thing becomes a problem
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Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.
Verified Support
Dec 06, 2019
Koovs.com / Marble E-Retail Customer Care's response
Dear Michelle!

Greetings from Koovs.com !

We deeply regret the inconvenience caused.

Please check our reply to your mail.

Further, please feel free to call us on[protected]Mon-Sat, 10 AM-7 PM) or mail us at [protected]@m-eretail.com in case of any confusion or any help needed. We'll be more than happy to assist you with the same.

Regards,
Team Koovs.
Dec 14, 2019
Updated by Michelle Silva-Brown
I sent back the item and you guys said going send the new item. the item passed the quality test and now I received an email saying that my order has been canceled.
I demand a dignified and respectful explanation. I want a solution.
My role as a consumer I performed with respect, now I demand that the company do the same.

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    Koovs.com / Marble E-Retail Phone
    +91 12 4677 0000 [Regd Office]
    Koovs.com / Marble E-Retail Address
    House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
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