[Resolved] Koovs.com / Marble E-Retail — lies and no refund, delivery is worst it's been 10 days no delivery no status | |||||
I have ordered a product in koovs.com still i did not recive my product its been 10 days know they are not good at providing services to costumers, i have called them several times for refund its been 15 days now i did not recive any refund waste guys they wont refund and plz dont order any thing from koovs.com u wont get product at time if they have that item then u will get or eles it will get more than 1 month i guess waste of time and money, plzzz dont use this, today sep 28-17 still i did not recive any product guys Was this information helpful? | |||||
Nov 2, 2017 Complaint marked as Resolved Koovs.com / Marble E-Retail customer support has been notified about the posted complaint. Verified Support Sep 28, 2017 Koovs.com / Marble E-Retail Customer Care's response Dear Customer, Greetings from Koovs.com ! We regret the inconveniences caused to you and request you to mail us your order no. and the elaborated concern on [protected]@m-eretail.com from your registered email ID so that we can check the details and assist you accordingly. Further, please feel free to contact us on our customer care no[protected] or email us at ‘[protected]@m-eretail.com’ for more clarification or any other assistance. We will be glad to assist you. Best Regards, Team Koovs | |||||
 2 Comments | |||||
Comments
Hello koovs I ordered 3 shoes on 17th September 2018 and today is 1st October and till now I didn't received any delivery
Being a prestigious website this is not at all expected from u. The purpose for which I ordered the shoes doesn't solved due to delay in delivery still I want my delivery as fast as possible.
My order id- 4126560
Being a prestigious website this is not at all expected from u. The purpose for which I ordered the shoes doesn't solved due to delay in delivery still I want my delivery as fast as possible.
My order id- 4126560
Koovs.com / Marble E-Retail Customer Care's response, Oct 10, 2017
Verified Support
Dear Aayu,
Greetings from Koovs.Com!
We apologize for the inconvenience caused. We have confirmed that your order has been delivered to you on 4/10/2017. However, we regret the delay that has been caused and promise to provide you with better services from the next time.
Further, please feel free to contact us our customer care on ‘01246770000’ or email us at ‘[email protected]’ (Monday to Saturday 10 am to 7pm) for more clarification or any other assistance. We will be glad to assist you.
Best Regards,
Team KOOVS
Greetings from Koovs.Com!
We apologize for the inconvenience caused. We have confirmed that your order has been delivered to you on 4/10/2017. However, we regret the delay that has been caused and promise to provide you with better services from the next time.
Further, please feel free to contact us our customer care on ‘01246770000’ or email us at ‘[email protected]’ (Monday to Saturday 10 am to 7pm) for more clarification or any other assistance. We will be glad to assist you.
Best Regards,
Team KOOVS
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+91 12 4677 0000 [Regd Office]
House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
Greetings from Koovs.com !
We regret the delay in dispatch caused due to large no. of orders received in continuous sale & our warehouse shift which was done meanwhile due to some reasons. However, we request you to mail us your elaborated concern and order no. on [email protected] from your registered email ID so that we can check the details and assist you accordingly.
Further, please feel free to call us on 0124-6770000 or write to us at [email protected] in case any other assistance is required.
Regards,
Team Koovs.