[Resolved] Koovs.com / Marble E-Retail — my clothes i ordered on 6th sept 2017 still in progress | |||||
Normally they deleiver the product of cash on delievery items within 3 days but my order no.4071908 and 4073473 are still in progress and it's been 3 days now... And nothing like it's dispatched or anything... It's still on progress... I hope you guys do soemthing about it or just give a message that the item is dispatched and how many days it would be take to be deleivered in our hand message so that we can wait for it peacefully and deleiver the item on time... Thanking you... Please reply... Was this information helpful? | |||||
Oct 10, 2017 Complaint marked as Resolved Koovs.com / Marble E-Retail customer support has been notified about the posted complaint. Verified Support Sep 09, 2017 Koovs.com / Marble E-Retail Customer Care's response Hi Tsering, Apologies for the inconvenience caused. Thank you for your valuable feedback. We would like to inform you that we are facing a slight delay in dispatch for your product under order no. 4071908 and 4073473 since we are in the process of shifting our warehouse . However, we have already escalated the matter to the concerned dept. and we are trying our best to get the orders dispatched on priority. We request you to please allow us some time, your understanding and kind cooperation will be highly appreciated. Regards KOOVS CARE
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 3 Comments | |||||
Comments
I ordered a top and a sweatshirt on 18th September and it has been 1 week and the order is still in progress
Order no. -4137516
Can you tell me how much I have to wait
And also now the product is out of stock that's why I can't order it again
Please tell me what to do
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Order no. -4137516
Can you tell me how much I have to wait
And also now the product is out of stock that's why I can't order it again
Please tell me what to do
Koovs.com / Marble E-Retail Customer Care's response, Sep 27, 2017
Verified Support
Dear Shshwati,
Greetings from Koovs.com !
We regret the delay caused in dispatch due to huge response received by the continuous sales and large no. of orders received. Meanwhile we had to shift our warehouse to a different location due to some reasons. However, we've forwarded your concern to the respective team on priority to expedite the dispatch process and we hope to get the order shipped within 24-48 working hours. We request you to allow us time till then.
Further, please feel free to contact us on our customer care no 0124-6770000 or email us at ‘[email protected]’ for more clarification or any other assistance. We will be glad to assist you.
Best Regards,
Team Koovs
Greetings from Koovs.com !
We regret the delay caused in dispatch due to huge response received by the continuous sales and large no. of orders received. Meanwhile we had to shift our warehouse to a different location due to some reasons. However, we've forwarded your concern to the respective team on priority to expedite the dispatch process and we hope to get the order shipped within 24-48 working hours. We request you to allow us time till then.
Further, please feel free to contact us on our customer care no 0124-6770000 or email us at ‘[email protected]’ for more clarification or any other assistance. We will be glad to assist you.
Best Regards,
Team Koovs
ORDER ID: 4171590
BACK
Date : September 25, 2017
Total Amount : Rs. 1, 189
Order Status : In Progress
Its been 11 days since I had placed my order and still not a small
progress is visible for my order fulfillment. The customer service teams at Kvoos.com seems to be the
most dump team ever!!! You people don`t have any idea or any authority over your vendors for
order fulfillment to your customer. In latest time when e-commerce has reached to its peak period and
major players like Flipkart, Myntra and Amazon are fulfilling the order in 2-3 days, you guys are not
able to initiate the delivery process after 11 big days????? The most Pathetic e-commerce player to be
experienced and the worst Customer service by any e-commerce seller! (And you guys are talking about
giving products
BACK
Date : September 25, 2017
Total Amount : Rs. 1, 189
Order Status : In Progress
Its been 11 days since I had placed my order and still not a small
progress is visible for my order fulfillment. The customer service teams at Kvoos.com seems to be the
most dump team ever!!! You people don`t have any idea or any authority over your vendors for
order fulfillment to your customer. In latest time when e-commerce has reached to its peak period and
major players like Flipkart, Myntra and Amazon are fulfilling the order in 2-3 days, you guys are not
able to initiate the delivery process after 11 big days????? The most Pathetic e-commerce player to be
experienced and the worst Customer service by any e-commerce seller! (And you guys are talking about
giving products
Koovs.com / Marble E-Retail Customer Care's response, Oct 7, 2017
Verified Support
Dear Imran,
Greetings from Koovs.com !
We regret the delay caused in dispatch due to large no. of orders received in continuous sales and our warehouse shift which was done meanwhile due to some reasons. However, we'd like to inform that your order has been dispatched from our warehouse today on priority via Bluedart courier services. Your tracking no. is 69979508852.
Further, please feel free to contact us on our customer care no 0124-6770000 or email us at ‘[email protected]’ for more clarification or any other assistance. We will be glad to assist you.
Best Regards,
Team Koovs
Greetings from Koovs.com !
We regret the delay caused in dispatch due to large no. of orders received in continuous sales and our warehouse shift which was done meanwhile due to some reasons. However, we'd like to inform that your order has been dispatched from our warehouse today on priority via Bluedart courier services. Your tracking no. is 69979508852.
Further, please feel free to contact us on our customer care no 0124-6770000 or email us at ‘[email protected]’ for more clarification or any other assistance. We will be glad to assist you.
Best Regards,
Team Koovs
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House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
Could you please CANCEL MY ORDER. THE ID: 4087958. I tried to do it from my account but there was NO CANCEL OPTION. I paid it online. Kindly confirm on the refund of the full paid amount as well. Thanks
Greetings from Koovs.com !
As discussed over the telephonic conversation, your refund worth Rs. 1599/- has been initiated from our side and would get reflected into your bank account within another 7-10 working days. We request you to wait till the specified time period.
Further, please feel free to contact us on our customer care no 0124-6770000 or email us at ‘[email protected]’ for more clarification or any other assistance. We will be glad to assist you.
Best Regards,
Team Koovs