[Resolved]  Koovs.com / Marble E-Retail — my clothes ordered on 27th october 2019 still in progress

I have placed an order for 9 items from koovs on 27th october 2017. My order no - 6853082

However, i have received only 5 minimal items out of 9. Where as the rest of the 4 items are showing still in progress i. E they are not even packed or moved yet. This is very frustrating as i tried to contact the customer care but the line shows busy continuously. I also wrote an email to the customer care but haven't received any reply on the same.

Atleast let me know whether i am going to receive my product or not, it had been half a month now.
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Nov 19, 2019
Complaint marked as Resolved 
Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.
Verified Support
Oct 14, 2019
Koovs.com / Marble E-Retail Customer Care's response
Dear Daisy,

Greetings from KOOVS.COM!

We apologize for the inconvenience caused.

We are looking into your pending order. Please allow us time and we will notify you.

For any further assistance, please feel free to write to us at '[protected]@m-eretail.com’ or call at '[protected]' and our team will be happy to help.

Best Regards,
The KOOVS Team

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