[Resolved] Koovs.com / Marble E-Retail — order id: 6931051 product returned but money not refunded | |||
A product was returned on 19th october. Despite koovs' 48hrs refund initiation protocol, the order value of inr 999 is still not refunded. I have made several phone calls in the meanwhile but never received a resolution. Some sketchy customer care representative keeps asking me to have patience. Also they won't allow me to talk with their finance team or any supervisors. Seeking help to get inr 999 refunded. Was this information helpful? | |||
Dec 15, 2019 Complaint marked as Resolved Koovs.com / Marble E-Retail customer support has been notified about the posted complaint. Verified Support Nov 14, 2019 Koovs.com / Marble E-Retail Customer Care's response Dear Sreema, Greetings from KOOVS.COM! We apologize for the inconvenience caused. We are looking into your concern and be rest assured that we will resolve it on priority. For any further assistance, please feel free to write to us at '[protected]@m-eretail.com’ or call at '[protected]' and our team will be happy to help. Best Regards, The KOOVS Team Shop The Latest Trending Styles Head To KOOVS.COM Now | |||
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