[Resolved]  Koovs.com / Marble E-Retail — studded scarf print lace-up sneakers

I have placed a pair of shoes on 4th of july and it's been more than a month but still i haven't received them also i have called the customer care a numbers of time and they told me that the warehouse has been shifted so that's why my order is in pending list.
Whenever i called them they says
"please be rest assured that we have already escalated your concern for priority dispatch and as soon as the order is successfully shipped you will receive a notification email."

This is frustrating as how long i have to wait for that pair of shoes

This is how they treat there customer.
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Sep 19, 2019
Complaint marked as Resolved 
Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.
Verified Support
Aug 19, 2019
Koovs.com / Marble E-Retail Customer Care's response
Dear Sapna,

Greetings from KOOVS.COM!

We owe you our deepest apology for the inconvenience caused. Please email us your order no at [protected]@m-eretail.com so that we can check the details and assist you.

For any further assistance, please feel free to write to us at '[protected]@m-eretail.com’ or call at '[protected]' and our team will be happy to help.

Best Regards,
The KOOVS Team

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Name Neethu
contact no [protected]
emaild [protected]@gmail.com

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    Koovs.com / Marble E-Retail Phone
    +91 12 4677 0000 [Regd Office]
    Koovs.com / Marble E-Retail Address
    House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
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