[Resolved] Koovs.com — Product returned but refund not credited | |||
I purchased a t-shirt but the color was not same as displayed, so i returned it, i called them again and again, they are saying they have received the article, but they are liars and not processing the amount in my account. Even after 20 days, i have not received my money back. And i am trying to call, but they have blocked my nos. I am trying to call them again and again, but helpless. This is completely very disgusting, nobody is bothering to email or call me. Koovs is just bull. Was this information helpful? | |||
Aug 18, 2016 Complaint marked as Resolved Verified Support Apr 12, 2016 Koovs.com / Marble E-Retail Customer Care's response Dear Customer, Greetings from KOOVS.COM! As per our telephonic conversation please be ensure we will get the issue sorted for you. We appreciate your understanding & corporation in this regards. Further, for any other issue please feel free to contact us on [protected] or mail us at [protected]@koovs.com. Best Regards, Team KOOVS Verified Support May 19, 2016 Koovs.com / Marble E-Retail Customer Care's response Dear Ramesh, Greetings from Koovs.Com! We apologize for the inconvenience caused.Please share your contact details on [protected]@koovs.com to help us assist you better. Also, you can call us at '[protected]'. We would really be happy to help you. Regards, Team KOOVS | |||
 4 Comments | |||
Comments
Koovs.com — Amount not refunded from 2 month
I have shopped form this Complany before 2montn !i got wrong product so asked for refund but still I didn't got refund
Order number : 6624273
I had order pair of shoes which was not true to the size chart provided by koovs.
So I returned the product on 3rd of September.
The product reached koovs on 9th of September.
I have made several calls to koovs customer care regarding refund of my money and also mailed them.
They always said that your issue is on priority and Wie are processing it.
It's been more than 15 days I have not recieved money .
Koovs are least bothered about refunding customer's money and they don't even care.
![]()
I had order pair of shoes which was not true to the size chart provided by koovs.
So I returned the product on 3rd of September.
The product reached koovs on 9th of September.
I have made several calls to koovs customer care regarding refund of my money and also mailed them.
They always said that your issue is on priority and Wie are processing it.
It's been more than 15 days I have not recieved money .
Koovs are least bothered about refunding customer's money and they don't even care.
Koovs.com / Marble E-Retail Customer Care's response, Sep 19, 2019
Verified Support
Dear Zoha,
Greetings from Koovs.com !
We owe you our deepest apologies for the inconvenience caused. We are getting this checked on priority and are trying our best to get your refund initiated as soon as possible.
Further, please feel free to call us on 0124-6770000 (Mon-Sat, 10 AM-7 PM) or mail us at [email protected] in case of any confusion or any help needed. We'll be more than happy to assist you with the same.
Regards,
Team Koovs.
Greetings from Koovs.com !
We owe you our deepest apologies for the inconvenience caused. We are getting this checked on priority and are trying our best to get your refund initiated as soon as possible.
Further, please feel free to call us on 0124-6770000 (Mon-Sat, 10 AM-7 PM) or mail us at [email protected] in case of any confusion or any help needed. We'll be more than happy to assist you with the same.
Regards,
Team Koovs.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
58%
Complaints
406
Pending
0
Resolved
232
+91 12 4677 0000 [Regd Office]
House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
Koovs — Code allotment
Many a times i have informed the company to take the item to be returned and allot me the code so that i could take some other item using that code but there is no response from the company.