[Resolved]  Koovs.com — refund not credited for returned product

Address:Jodhpur, Rajasthan, 342304
Website:Koovs.com

I had ordered two clothing items from koovs.com and paid via an online wallet. Later, i had returned those two items. I received refund for one of the two items, but still haven't received the refund for the other one. The process started on 27th july, 2019 and i have tried emailing but received no response, their number is always busy and i just want my money back.
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Aug 26, 2019
Complaint marked as Resolved 
I have received my refund. Good service.
Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.
Verified Support
Aug 19, 2019
Koovs.com / Marble E-Retail Customer Care's response
Dear Anshika,

Greetings from KOOVS.COM!

We apologize for the inconvenience caused. We are looking into this and arranging a call for you to address your concern over the call.

For any further assistance, please feel free to write to us at '[protected]@m-eretail.com’ or call at '[protected]' and our team will be happy to help.

Best Regards,
The KOOVS Team

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Complaint comments 

Comments

Its been 15 days, i still did not received my replacement order.
i dont want these many days kindly return my money.
hemanth raj kumar's reply, Aug 14, 2019
please return my money back...bcoz i dont want to wait for these many days...

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