Koryo Complaints & Reviews

PURCHASED 1.0t ac from big bazar Metro walk Branch, Rohini, Delhi It had been working fine .Howveevr as soon as warranty was over it conked off in the month of June and we had lodged a complaint on ecare number[protected].

The engineer came and said a part need to be replaced and also took the payment of visiting charges from us.
Till date no one has come with the part.
Initially when we called the customer care they said that part is awaited.
It is a shame on part of Pantaloon group who are the people behind Koryo that till date after following up so much nobody has bothered to inform and install the part.

This is cheating and we are going ahead to consumer court now asking the company for non performance and liquidated damages.

During the independence day sale this year (2012) i bought a Sony Bravia 26" LCD TV and a 1.5 ton Koryo Split AC form the Ezone in eMall on Chandni Chowk in Kolkata

Concern on TV
Before delivery of item i had SONy Customer service calling me innumerable times to confirm if I have received the TV when ezone hadnt even delivered me the product. The issue here is ezone sent incorrect communication to SONY helpdesk... process failure. infact when i started chasing for delivery the sales guy (ishan) asked me come and take it myself !!!

Concern on AC
Firstly there was hardly any details explained by the salesman (Kalyan). he gave incorrect information on the installation procedure and the charges involved. We had to read and observe and decide based on the deals available ourselves. Next comes the follow up for delivery. The salesmen disowned all his responsibility saying its the job of the warehouse... and finally after waiting for a full day on the committed date got it delivered at 8pm. The pain starts thereafter.. but as payment was done I had to ensure i follow up and close the issue. When the installation guy comes he says the kit is missing and he thereafter he cant do it. Now my job was to chase ezone personnel, warehouse personnel, koryo guys sitting in mumbai.. and get the installation done somehow that day as i had a flight to catch in the evening. Ezone sent an incorrect kit complaining that Warehouse ddnt send the right kit and missed it in the first place. I had to coordinate with Koryo directly to get this kit bought separately to install the AC.. which could be done only the following day. I missed my flight and had to pay 5k from my pocket to manage my official commitments. The mayhem ddnt stop here... the installation guys gave me different reasons as to why he was charging me more than what i was told. calling any of the numbers from ezone, salesman, helpdesk... nothing worked. It came down to bargaining.. and had to pay 600/- extra to save myself from the torture. The sales guys calls me after 6 days to tell me now he has the right kit for the installation!! I was cursing myself why did i have to buy an AC .. as my life was cooler before!!!

the above bitter and disgusting experience from such a big brand as future group was the last thing expected. we would prefer to go to local retail shops than go to the swanky malls when the service is so pathetic. talking to anyone will give you a bagful of excuses and some unnecessary drama with no addressal. Its a complete nuisance zone.. will ensure none of my acquaintances ever go there.

God know if anyone will even read this!!!

DEAR SIR, 27-08-12

I PROCURED ONE KORYO 15 LITER GYSER ON14-08-12 FROM E-ZONE OF HOME TOWN. NO ONE CANME TO GIVE A DEMO TILL NOW. I TRIED INSTALL FROM OUTSIDE WITH A EXPERIENCE PERSON. HE CHECKED AND SAID IT IS NOT WORKING AND CONTTACT CUSTOMER CARE FOR CHANGE. KINDLY, DO THE NEEDFUL. IT IS VERY URGENT.

PANIGRAHI
MOB-[protected]/[protected]
ADDRESS- BETA-II, GREATER NOIDA, NEAR JAGNNATH TEMPLE.
p.[protected]@gmail.com
[protected]@yahoo.co.in

The koryo oven(model no. kmc 2122) brand of future bazaar was brought
from big bazaar, empress mall, nagpur on 26. 2.2011 with 2 years
warranty. In december 2011 the oven was used for 1st time and became
out of order. After that the oven
was sent to koryo workshop, nagpur and was delivered in april 2012 but
was still out of order. After that again a complaint was filed
(complaint no. 390350 on toll free customer care no. [protected])
however till date the problem has not been rectified. They keep on
saying every time that the damaged part will come in 5 days however it
has not come till now. This is a very severe harrasement by the company
officials and a very bad service by them Please help in correction of
the defect or replacement of the equipment.

Oven is in warranty period. Repair the oven. If it cannot be repaired then
replace the oven. If it cannot be replaced then refund of the price of
oven and compensation for the mental harrasement caused due to this.

My LCD was not working and I called Koryo customer care on 21st July. Engineer came to my house and said, one part need to order. Its almost 15 days but no one came to my house to change the part. LCD is out of order and each time I called Customer care, I got answer " please give us 4-5 days". Today 4th August 2012, when I called customer care, they said they need another 10 days. They need 1 month to change the part. Even not sure if they will change it or not. This is mental harasment and they are forcing to buy new LCD/TV..

Sir,

I purchased MW oven "KMC 2323" from Big Bazaar, phoenix, UPAL Mall, CP-Sector-B, LDA Colony, Near Hotel Picadelly Alambagh on 23 Jul 2012 at 11:34 AM against TRANS No "39605", Item Code: "[protected]". I have been assured by the salesman "Mr Anand" that the appliance would be installed with demonstration by their representative at residence within 24-48hrs of purchase of the appliance. However, in spite of several telephone calls to the salesman "Mr Anand" on his mobile no "[protected]" and their helpline no "[protected]" no action has yet been taken by the concerned company. It appears that they are not concerned about the customer service which is also against their "Terms and Conditions" as explained to the customer at the time of purchase. This implies cheating/fraud and mistrust by the company to the consumer. I am not able to use the product till date in spite of making full payment. This also implies harassment and mental torture to the consumer.

You are requested to take stern action against the company and instruct company to pay compensation for the mental agony and torture caused to the buyer

Hai sir
recently i purchase two items on feature bazaar but your courier person without information coming my room but unfortunately i am not their so he calling but i am not attend 1 hour after i call back.and next day means today i am call and tell the person to today please give my friend waiting for you,and he is give you my id also,But he is coming and call me, i have not in coverage area so he go back so please kindly tell me suggestion my delivary no-[protected],
Awb No-Awb No

My Complaint No 406547 on Koryo E Care is registered on 21 Jun 2012
The technician visited informed that he ordered for a change of compressor. which is still not delivered and complaint not yet closed
today date is 13 July 2012

A Koryo KHT 3000 home theatre was sent in a Gurgaon service centre on dated 23 april 2012 complaint no. 395541.Respite calling so many times and so many persons ([protected]- Mr. Mahesh) [protected] (mr. Chandani) , no solution has been made yet. Nobody seems to be serious about the repairing of the system.It seems like a fake customer service centre. Koryo products' after sale service is too poor. I must had thought before I bought the...

sir,
I had deposited rs 2499 (wide receipt no.413 dated 25.1.2009) for koryo microwave oven. due to unavailability/overbooking of the item i was not handed over the piece on the time,but was assured of delivery later on. Due to my unavoidable transfer , i had to go out of station, and was unable to receive the item.I had informed all this to the store via telephone.

on showing my original receipt, they assured me of delivery within a week. But now they have told me to register my complaint on consumer grievance form.

I purchased this item from big bazaar branch of raja garden. Kindly look into the matter and instruct them to deliver my item as soon as possible.

regards

Abhay sharma
Ph: [protected]

Dear Sir,
We had bought 2 split A/C (Koreo company) from Future Retail, Zirakpur yesterday vide bill no T2/22541 dated 22.06.2012. We were assured that the installation would be done free of cost today the 23rd of June 2012, if we arrange for the A/C's to be taken at the same time.
We agreed to the condition since it was as emergency, and we have church services on Sunday for which we required the same.
We had spoken to the installation staff at Ph no [protected] who assured us that the same will be done by lunch time. But now when we speak to the person he redirected us to speak to Mr. Hardeep to install at Ph no [protected] (Mr. Hardeep). He was rude and refused the same.
This kind of service is unacceptable and highly unprofessional.
Please look into the matter.
Thank you
Regards
Fr. Sebastian Jose
Priest
Don Bosco Navjeevan Church
Sector 24, Chandigarh
Ph: [protected]
Neil Ph [protected]

Hello, I Purchased KORYO 1.5 TON AC, Model No: KSI18AO3S on 13/05/2011. Now after a year it is having problem with cooling. It just stop working after few minutes every time and compressor do not start again so result is no cooling.

I registered a complaint on 09/05/2012 Complaint No: 397644, so it still comes under warranty period. After 2 days technicians visited my home and after checking the AC they said that they will have to change some part and they said it will take 3-4 days as the parts will come from head office in Bangalore.

Now it's 14/06/2012 and still i have not received any reply or any update from these people. I have called many time and every time i get same reply "We have not received the part from Bangalore".

Well It's summer and mercury rising everyday, and the Ac is just hanged as a show piece in my bedroom. I did not purchased it from that reason. I purchased it from my comfort which i do not feel yet.

I NEED A REPLY FROM KORYO SUPPORT. AND I NEED THIS FIXED OR JUST TAKE THE AC BACK IN FEW DAYS OR I WILL TAKE THIS MATTER FURTHER. THAT'S FOR SURE.

HOPE THIS GET RESOLVED.

I purchased a KORYO MAE OVEN. I experienced electric shock while using it. Complaint registered on 25/05/2012. But still not attended. The product warranty period will expire on 10/06/2012.

Several times contacted but no response.

Complaint registered with the name of my uncle Mr. A K Panigrahi, Chandar Nagar, Gopala Patnam, Visakhapatnam. cell : [protected].

please do needful to attend the same to rectify the problem.

I have purchased KORYO microwave from Bigbazaar Pune.

6 months back this microwave stopped working and since it was under warranty have requested the KORYO call center to fix.

The technician came and said one of the Spare part need to replaced and dont have the same now.

Its been over 6 months everytime I call they just state the same response as the part is not available it will take 1 more month.

Have escalated at all levels and now they are not even answering the calls.

Compliant no 381861
Saqib dubey : Service Head Pune[protected] /[protected] ….. not responding to the calls
Sanjay Singh : India Service Head :[protected] ….. not responding to the calls
[protected]@koryoworld.com ….. No response

4 weeks back the Technician came and have taken the sparepart stating will get repaired but no NEWS post that.
Koryo Service Technician :[protected]

Need help!.

Warm Regards,
Naresh Lamba
Cell : +91 [protected]

I BOUGHT KORYO AC MODEL NUMBER KWR18AO 14TH AUGUST 2009
TODAY I CALLED ENGINEER FOR SERVICE AND HE ADVISED I MUST CHANGE AC AND MUST BUY NEW AC AND ASKED FOR EXCHANGE OFFER , THIS IS NOT USEABLE
I HAVENT USED THIS AC IN LAST 3 YEARS BECAUSE WE ARE USING SINGLE BEDROOM , WE ARE ONLY 2 MEMBERS ARE IN FAMILY AND HAVING 2 BEDROOMS
BUT I AM DOING SERVICE BOTH OF THEM EVERY YEAR
PLEASE REVERT WHAT I CAN DO
NO BODY IS PICKING UP PHONE ON THESE 2 NUMBERS ON SERVICE CENTER
[protected] ,[protected]
SANJIV
[protected]

Hello,

I have purchase a Koryo LCD TV from Pantaloon,Bhubaneswar on 14th August, 2011. The warranty given on this product is 3 years. Last week the TV was not switched on. I complained at your service center of Bhubaneswar on 05.05.2012. And again I complained at your service center of Bhubaneswar on 07.05.2012. On 07 .05.12 one person called and told us that he will visit us in the night. But till this time there is no response from their side. And this is not a professional attitude.

I request you to take necessary action for the same and please ensure that complaints are attended well in time.

Thanks and regards,
Syam Sundar Dash
[protected]
sweethome.[protected]@Rediffmail.Com

MAINE EK A/C BIG BAZAR ,KANPUR SE DT.22/05/2011 KO (BILL NO. T 23/60867) KHARIDA THA. JO KI KHARAB HO GAYA HAI.JISKI SHIKAYAT DT. 30/03/12 KO E CARE PER KAWAI THI. JISKA COMPLAINT NO.389599 HAI. ABHI TAK MERE A/C THIK NAHI KIYA JA RAHA HAI JISKI WARRANTY KHATAM HO RAHI HAI. KANPUR KE SERVICE CENTER (DEEKSHA CARE CENTER ) NE ISE THIK KARNE SE MANA KAR DIYA.BIG BAZAR NE BHI KOI SUNWAI NAHI KI. MERI COMPLAINT DARZ KAR KARWAHI KI JAYE. RAJENDRA SAHAI,100 RAWATPUR BAZAR, KANPUR. [protected]

it is very difficult to say that to buy koryo AC is the worst thing.
the service centre employees/call centre people make false commitments to the customers.
it is my humble request to all the buyers not buy a single product of koryo company.
we have to be discard the bludy chinees equipements.

MYSELF RUCHI GOEL-[protected].i have purchased a koryo lcd model KLD32HV-QMA on 27th march.Ur employees said that this lcd has already sold , so u have to wait minimum for 15 days.So i have deposited the full amount of 144400 rupees.But today when i visited again the big bazaar i saw the same piece there.I asked them why this lcd is here .They said its our internal matter, we will deliver lcd only after 15 days,u can take any action we don't...

Hi,

I am Gyan Shanker residing in Thane West Mumbai. On date 21 March, I had requested on Koryo Customer Care to give me my second free service of my AC. But after regular follow up of 10 days, no one has attended to my call.
This is highly pathetic service and unprofessional. I have to call them daily to ask when they are sending any person for service. They say that they will reply in 30 mins but everytime these people are not responding.
Please help me.
Thanks & Regards,
Gyan Shanker
Email - [protected]@gmail.com
Mobile - [protected]