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[Resolved]  Kotak General Insurance — car insurance

To,
The manager
Kotak general insurance.

From,
Usha kataruka
Address new town
Kolkata

Ref: claim no. [protected] under policy no. [protected].
Sub: accident claim of your vehicle no. Wb26x0669

Dear sir,
My vehicle has met with an accident on 5-mar-2018 and i given in mohan motor workshop near science city kolkata.
On 6- mar-2018 the claim has been intimated and loss has been assessed by mrs souvik biswas.

At first he said that i will only get the partial claim (Door or bumper any one thing),
On hearing this i denied for that and asked him for full claim.
Later i got a call for mohan motor workshop (Person name somnath chakraborty mb no. [protected]),
He said that my total claim was passed and approved by mrs sovik biswas.

After hearing that i agreed and given them approval to start my repairing work.

After the car got repaired on 9th i got a call again from mohan motor workshop mrs somnath chakraborty and this time
Mrs souvik biswas was on conference call.

Mrs somnath chakraborty to me - sir your car is ready but my biswas is now saying that only partial claim is possible,
Me to mrs somnath chakraborty - but before you said my full claim is passed.
Mrs somnath chakraborty to me - i got the approval of full claim pass from my biswas before and mrs biswas is also on conference ask him.
Mrs biswas to me - sir you will only get near about 6800/- (Total amount 13747) sorry. That was my mistake.
Me to mrs somnath charaborty - what is all this.
Mrs somnath chakraborty to mrs souvik biswas - when you have passed before how can you deny now.

Mrs souvik biswas to mrs somnath chakraborty - it was my mistake and i will talk to customer directly and handle the case.

Then we disconnected the call.
Next day mrs souvik biswas call me and taken my mail id.

Mrs sovik biswas mailed me...

From:
Date: sat 10 mar, 2018, 10:32 am
Subject: claim no. [protected] under policy no. [protected]/accident claim of your vehicle no. Wb26x0669
To:
Cc:

Without prejudice
10-mar-2018
Mr. Usha kataruka
Address - newtown, kolkata

Dear sir,
Ref: claim no. [protected] under policy no. [protected].
Sub: accident claim of your vehicle no. Wb26x0669

At the outset, we are sorry to note that your vehicle has met with an accident on 5-mar-2018 and the claim has been intimated with us on 6- mar-2018 and loss has been assessed by us. Also below mention documents are required to process further the claim.

1. Original repairer invoice
2. Money receipt
3. Cancel cheque o[censored]sha kataruka

Kindly submit above mentioned documents to below address within 3 days of receipt of this letter.
If any query then feel free and write to us on this mail-souvik. [protected]@kotak.com or call me back in my no. [protected]
If you need any further clarification, please feel free to get in touch with us.
Assuring you of our best services at all the times.
Best regards,

Thanks & regards,
Souvik biswas (Motor claims)
Kotak mahindra general insurance co. Ltd.
15, park street, block — c, 5th floor, apeejay house, kolkata-700016.
Mob. : +91 [protected] / [protected]
E-mail: souvik. [protected]@kotak.com
Website: www.kotakgeneralinsurance.com toll-free:[protected]

Sir i would like to request you to look in this matter as early as possible and take strict action against this.

Regards
Ashok kataruka
(Husband o[censored]sha kataruka)
Complaint marked as Resolved Oct 16, 2019
thank you so much sir
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