Kotak Mahindra Bank — account blocked uninformed | |||
Hi, i have an 811 account which linked to ammerpet branch. After submitting every document asked by 811 agent my account activated. But after using the banking services for several months account got blocked due to unspecified adress issue. When reached to bank 1. They asked me to submit name declaration form. Issue not resolved 2. Later they said usually if account is frozen.. I will recieve the money that resemble my account through demand draft.. Waited for some time for d. D. Nothing happened.. Issue not resolved. 3. Later when approached asked me to submit xerox of aadhar, pan&adress proof (4 wheeler driving license which has different adress than aadhar). Its clearly mentioned that to open 811 account i only need pan&aadhar. Issue not reloved. 4.in the third attempt asked me to go for cpv (Contact point verification). I did that too at my room. Cpv done by mr. Chakri (Employee of kotak, credit card division). Even though its been 15 days since the cpv done.. There is no response from bank. 5. I have reported in kotak helpline.. Still i need to recieve any response from bank. My acxount activated in the month of may of[protected]. Account blocked in 2018 january[protected] did it take 7 months for your verification team to find the issue with address after using the sevices for 7 months... Dont you verify at the time of opening itself. I doubt whether kotak staff is given suficient training to handle such simple issues... I lost hope for kotak.. I have already complainted to national consumer helpline. If its not resolved my next approach will be ambudsmen. I have personally visited 4 times to resolve the issue.. And made no of calls to enquire the progress.. Nothing done by bank.. Seriously disappointed. Find the statement in attachments. My account details Kotak 811 Ac. No-[protected] Mmid-9485135 Ifsc-kkbk0007453 Crn[protected] No doubt billionaires are cheating banks worth thousand crores with your pathetic services... Was this information helpful? | |||
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Kotak Mahindra Bank customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
I have withdraw-ed some cash from my credit card and i was charged cash advance fee and interest along with gst for both and i have paid the same, but in the next statement i was again charged with the interest for the same. Behaviour of customer care persons was also not good.
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Kotak Mahindra Bank Customer Care's response, Feb 27, 2018
Verified Support
Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ 18602662666.^Team Kotak
very worst experience this is frood bank.
i also facing same kind of service issues, also my account is in dormant state without any reason my advice to the customer do not believe that people .5 days has been passes there is not any solution from bank even there is no step taken from bank .
Nitin Kumar
a/c-[protected]
i also facing same kind of service issues, also my account is in dormant state without any reason my advice to the customer do not believe that people .5 days has been passes there is not any solution from bank even there is no step taken from bank .
Nitin Kumar
a/c-[protected]
Even am facing the same issue they totally freeze my account and cant do anything il will suggest not to open any account in this ### bank
kotal mahindra is the worst bank ever... they froze/blocked the 811 account just like that though provided and done with the KYC documents twice... though called/emailed and followed up for so many times... it is still the same and it's nearly 10 days now... Fraud bank with fraudulent activities
Kotak Mahindra Bank Customer Care's response, Aug 10, 2019
Verified Support
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