Kotak Mahindra Bank — affect of my cibil score due to not closing my loan account

Address:	Anantapur, Andhra Pradesh
Website:	not closing loan account

Dear sir,
I m. Ephraim holding an ac no.[protected] in ing visya bank anantapur. I took loan under the govt scheme of rajiv yuva shakthi amount of 50, 000 (Subcidi 15000). (My loan ac no[protected]. I have paid few months emi. Ater i delayed to pay monthly installments due to loss in my work. Then the bank approach to the lokeadalath. They decided that to pay rs. 36000/-on that day i paid rs.30000/-. After that we went to another place. Then last year i applied for persnal loan in bank but they told me that there is problem in privies track. I went to bank which had merged in kotak bank and asked them they told me here is no details of your loan and they approached central office and told me there is overdue in your old loan you have to pay 17000 for closing your loan and i payed that amount on12.06.2018. But they did not closed my account