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Kotak Mahindra Bank

Kotak Mahindra Bank — Amount deduct due to lien

My grandmother passed away and I couldn't make the payment. I received a call from a number on March 11th after making the payment and even shared a screenshot. Please release my lien and let me know why there was no response at that time. Please understand my concern and help me with this problem.
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    27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
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