[Resolved] Kotak Mahindra Bank — Amount of 10000 not dispensed from obc atm but for same my account is debited | |||
Hi Sir, I have raised an issue on Nov 18 and opened another on Dec 2 for the same issue i.e., 'Amount not Dispensed from OBC ATM and my account is debited'. The Kotak service request Ids for the requests are: 1-[protected], 1-[protected]. Till now, I didn't receive any amount back into my account and both service requests were closed without any resolution. I have provided all the necessary details even though, I don't understand why they are not taking it seriously. I have called customer care[protected] several times and went to Hyderabad and Vizag kotak branches as well to get the resolution. When I went to kotak branch, they are saying that customer support team has to take care of this and when I called to customer care, they asked me to go to kotak branch to get resolution. I am totally lost my patience. Please help me on this. Following are the transaction and my account details. Transaction Details: ATM : VISHAKAPATVISHAKAPATNAMAPIN (OBC Gajuwaka branch ATM) Transaction Date:[protected]/10:37:35 The transaction reference No :[protected] Transaction Amount: 10, 000/- Amount not dispensed: 10, 000/- ATM error: timedout My Bank Details: Bank Name: Kotak Mahindra, Branch: Jubilee Hills, Hyderabad Acc No: [protected] debit card no: [protected] Was this information helpful? | |||
Dec 30, 2015 Complaint marked as Resolved Kotak support team has raised my concern to relevant authority and made it as high priority. Since they have raised the issue, It took 18 days to resolve and revert my transaction. After a long waiting on Dec 29th my money credited into my account.
Thanks to Kotak support team and consumer form. Kotak Mahindra Bank customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Kotak Mahindra Customer Care Team,
I didn't get any resolution on my issue since Nov 18. I have called to your service center couple of times since I posted this issue in Consumer complaint forum.
One of your customer support team told me that, you have requested for CC TV footage from OBC bank. I didn't hear any update on CC TV footage, could they have provided CC TV footage to you? When can I get money (RS: 10000/-) back. Please take this dispute as high priority and revert my transaction ASAP.
Thanks,
Satish Vatada
I didn't get any resolution on my issue since Nov 18. I have called to your service center couple of times since I posted this issue in Consumer complaint forum.
One of your customer support team told me that, you have requested for CC TV footage from OBC bank. I didn't hear any update on CC TV footage, could they have provided CC TV footage to you? When can I get money (RS: 10000/-) back. Please take this dispute as high priority and revert my transaction ASAP.
Thanks,
Satish Vatada
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27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
As per our telecon, we have once again raised your concern to our relevant authority and would update you on priority. ^Kotak Team