[Resolved] Kotak Mahindra Bank — ATM fraud
Noida, Uttar Pradesh, India
I am writing this mail to bring to you notice that my kotak mahindra bank account at (Plot no. 3, okhla industrial phase, new delhi). Atm bring number 42xx xxxx xxxx xxx4 & crn number is 8xxxxxx0 with salary account no. 01xxxxxx95 is showing transactions for which i have not transacted.
To my shock of my life. I got 3 sms on my registered mobile number ([protected]) for an total amount of rs. 28, 800/ in 3 phases (10k, 10k and 8.8k) withdrawan from my account in maharajpur, ghaziabad on 28/10/2016 hrs 18:33:19 (Rs. 10k withdrawan), hrs 18:34:01 (Rs. 10k withdrawan) and again hrs 18:34:41 (Rs. 8.8k withdrawan).
At the time of receiving the frequent transaction messages. I called the kotak bank customer card and ask to permanently blocked my atm card. They have raised my complaint (Complaint no. 1 [protected]) & they give assurance to resolve this fraud asap! & refund my complete amount.
On 26/10/2016, i received my salary on advance due to diwali celebration and this atm fraud happened. Please, tell me how could i & my family service without money for a whole month. So, please help me out in this situation.
How is this possible when i m carrying my atm card with me and i am residing in govindpuram, gaziabad on my uncle house at the time of transaction. I have not compromised my atm pin number nor i received any call for same. This is a very serious security lapse and the identity protection is compromised.
On tomorrow morning, i will loudge the fir complaint against this atm fraud and will be providing you the fir copy if you need it.
I want the concerned people to investigate and credit the amount, since it is the responsibility of the bank to safeguard the account holder money.
Almost 8 months complete but my case doesn't resolve... How can i do..
I think it's kotak mahindra bank planning to share or sell customer details to frauder and they will happened.
Dukhi customer (Vikas)
Complaint marked as Resolved Jul 10, 2017
[Jun 09, 2017] Kotak Mahindra Bank customer support has been notified about the posted complaint.
Verified SupportKotak Mahindra Bank Customer Care's response, Jun 09, 2017
Please bear with us while we investigate on this. Will keep you posted. ^Team Kotak
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