Kotak Mahindra Bank — Balance

I am doing recharge on 23 April 2020 for my Vodafone Sim Card but recharge got failed but my payment deduct from the bank and I contact Vodafone team also for recharge status they are saying not getting the payment you can check below screenshot along with Vodafone confirmation mail and my UPI transaction details also.

I am not getting my refund yet from Kotak bank I am continuously follow up on this matter but no one can respond so pls give my refund as soon as possible

Regards
Haresh Hadiya
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    27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
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