Kotak Mahindra Bank — branch service and bank service

Address:

400067

1) i and my family have all of our accounts with kotak and this were opened in gujrat, lately we shifted to mumbai-kandivali west 2 years back hence we wanted to keep our home branch over here and i made few visits in kandivali west mg road bhoomi arcade branch and we were dis appointed as this couldn’t happen with help of a valid government approved rent agreement like it was said by branch employees m. It’s hard to understand when government has approved why would you guys not accept that as a leagal proof and for you information i have now updated my aadhar card with help of this proof so i think kotak is having its own parallel government and it’s own rules... There was no much help from branch employees to help on this
2) lately 20 days back i wanted to deposit 4 lakh rupees in this branch in my moms account through branch so i visited the same branch mg road bhoomi arcade shop no 2 kandivali west and the employee there named nadeem shaikh told me they cannot take it as there was some limitation and they cannot take it and asked me to go to other branch in mahavir nagar and told me he will inform that branch, i did visit that branch and i got to here the same story and when i asked them to give this in writing they took the money and deposited here this guy was least bothered the customer and didn’t even informed the other branch about this query and i had to tackle the situation again the services were disappointing
3) 1 month back my debit card got misplaced and i placed a request to get another one and as my address was not updated i had to first change my home branch and then i placed the request to deliver this card at this kandivali branch and this was done and card was dispatched and even after change of home branch it was delivered to my old home branch i had to go to kandivali branch to check the status and i visited the same branch mg road bhoomi arcade shop no 2 kandivali west were a lady attended me and checked the status she told me card was delivered at old branch and she wrote a email to relevant team to deliver it to kandivali branch. After few days as there was no update i had to visit the branch again and i met the same lady and she checked the status and she said it will be delivered in few more days and later after 3 days (7/2/19) i got a call from bank that the card is ready and will be delivered to your home address tomorrow and today on 12th i ahavent got my card yet and i had to again visit the same branch for update now i met mr nadeem shaikh unfortunately this guy is really unfit to even do his basic duties, i explained him the situation and he took my crn and checked my account now this guy shocked my by saying your home branch is showing in gujrat and not mumbai, now this was really frustrating and i told him my mental status and asked him to check the account and details correctly as i got the call from bank that the card is ready and is already in branch and this request was taken many days back by one of your colleague, he started to argue and he wanted to prove himself right instead of looking into the account details correctly and understand my situation were i have already waited for over a month for this and he told me talk to customer care as we do not have any further details, i called up customer care and i kept deliberately the phone on speaker so he can hear to what was discussed and customer service agent confirmed in front of him and branch manager neha gupta that card was delivered in branch on 4th feb and my home branch was kandivali west branch and this agent could see my updated details at one glance.. Now this guys realized after so much of argument that they were wrong.. This guy nadeem shaikh and manger even after knowing the mistake didn’t apologise they were still trying to prove that it was not there mistak and systems mistake how can system which was used by the agent and the branch employees can show different details and even it showed different details this guys did not had a basic knowledge of dealing with a frustrated customer.. Manager finally committed to deliver the card from there internal courier service today but unfortunately i haven’t got the card yet after all this.. I have lost trust on you guys i think there is no value of a customer and there is no knowledge on how to serve customers and make there life easy, instead you guys have made my life hell as i am not able to access my money as i do not have this card since 2 months, i have to borrow cash from friends and family to fulfil my daily needs which is really emabarassing.. I am sorry to say but i have to close all my accounts with you guys and look for a better option i am not sure if it’s banks fault or the employees as this branch fault but i had to go through a lot of problems which is worthless to stay with you guys