Kotak Mahindra Bank — car loan payment charged incorrectly

Address:

Hyderabad, Andhra Pradesh, 500070

The payment for my car emi has been received by bank on 5 january 2018, and again on the same day they have tried charging my bank and bounced my cheque as insufficient balance. I've contacted call centre they told, i will receive a call, till now i have not received any call.

This severely effects my cbill and i've no idea what to do.

From the 1st month of the emi they have charged me bounce charges, saying the signature mismatch (So the auto debit option was not set on my emi) and suddenly they have set the auto debit and charged my account again.

I was informed that the auto debit option was not activated on my account and hence from may, i was paying my emi manually every month, though i was paying, they have bounced my cheques every month and charged me bounce charges.

I request some one to help me.