Kotak Mahindra Bank — Charge back

Address:

Kotak bank Mira rd

Hi there,
I've already raise a ticket i'd[protected]. My phonepe register no. Is[protected]
I made couple of transaction from phonepe to merchant kamal traders for rs. 925.00 & rs. 2144.00 when contacted, he is denying about the payments. Now, i am following up on this from may 05, 2020 with kotak bank. I've requested my kotak bank for a charegeback. They assured me that the amount will be credited back to my account. I am worried about my hard earned money. I raise a ticket for this and also lodge a police complain as per bank manager and submitted to them. They assured me that money will be credited to my account in 45 days. Unfortunately, more than 3 months have passed and now they closed my case without any action. I want you to investigate and credit my money asap.
My detail are,
Abhishek nagwekar
Hand phone number - [protected]
1) trans i'd p2005041148477675318122
Date 04/05/20
Amt 925.00
Utr[protected]
2) trans id
P2005042243052209435693
Date 04/05/20
Amt 2144.00
Utr[protected]