Kotak Mahindra Bank — Complaining about loan against credit cards

My name is Jay Parekh and my credit card no ends with 4096 and I have a saving account with your Vasai East branch, till date I have maintained a very good relationship with your bank but now I think I should break all the relationship and close all the accounts with kotak mahindra bank

I had a pre approved loan on credit card which your bank rejected saying that because I made multiple enquiries for loan they rejected my application, just tell me one thing that what will a person in need do ???he will try to check all his options but your bank policies are so pathetic that they rejected my pre approved loan and other bank like HDFC and ICICI take just 3 seconds to disburse the amount in our account and your bank needs 5 days to think whether they will process the loan or not, it's just waste of customers efforts

Please focus on customers satisfaction and try to understand that everyone is not as rich as you, a middle class men will try all the options to secure his family and you guys reject their loan stating stupid statements