Kotak Mahindra Bank — complaint against kotak mahindra bank ltd regarding my personal loan accounts with kotak mahindra bank ltd

Address:

1111 chiranjivi tower Nehru place, New Delhi, Delhi, 110019

The loan was applied online & up to feb-2019 i was paying regular interest installment, due to some serious finacial problem i could not been able to repay the installments since march-2019.
In the moth of june 2019 me & my employer received an interim order issued by c. Prasanna venkatesh, sole arbitrator, chennai to deduct one third of salary & remit to kotak mahaindra bank account no.61753976 for payment of loan outstanding rs.523138.13 along with interest @36 % per annum & posted the matter for hearing at chennai.
Now the issue is that loan was taken for rs. 511682/- on 16.11.2018 & payment of interest & installment was done up to feb-2019 then how the loan increase to rs. 523138. Further i was conveyed at the time of sanction of loan that the loan is sanctioned @ roi of 10 % and no sanction letter /copy of documents was provided to me. Now the bank has got passed award of interest @36% p. A and that such huge interest is not being charged by any bank / financial institution in the country.
Further i was residing at delhi and documents was executed at delhi then why bank applied for arbitration at chennai? The only reason for that is harrasment of my self, as visiting chennai involve additional financial burden & time consuming for me & only for depriving me to put my part before the arbitrator the bank put the case for arbitration at chennai.
Now i am paying rs.23083/- (1/3’rd of my salary) per month thru my employer to kotak bank account no 61753976 since june 2019 as per order of arbitrator and as a result of payment of 1/3 salary to only one account i was not able to repay the istallment of another loan account with kotak mahindra bank.

Further after payment of monthly installment of rs.23083/- from my salary thru my employer i am in receipt of legal notice from advocate situated at ahmedabad for bouncing of following cheques-

Cheque no cheque date cheque amount loan account no.
18 23.08.19 511682 61753976
13 23.08.19 310809 61541288
Where as i have not issued cheques to kotak mahindra bank with this amount & some cheques was get signed blank by kotak mahindra bank at the time of execution of loan documents for monthly installments of my loans.
Now when i was paying 1/3’rd of my salary to kotak mahindra bank then why the bank fill the cheques with sanctioned amount & got them bounced.
Further again the cheque got bounced from ahmedabad instead of delhi. At delhi clearing facility of every bank is available & main reason to got bounced cheques at ahmedabad is only harasment & putting extra financial burden on me. Further while checking statement of my loan account online it is come to my notice an unauthorised entry of rs.281366.21 (Both debit & credit) in account 69005412 & rs.492435/- (Both debit & credit) in account 61753976 done in accounts on 31.08.2019 & no one is ready to tellme about these entries.

Further on scrutiny of my loan accounts it is come to my notice that bank is continuously charging penal interest & over due installment charges in my account, where as 1/3’rd of my salary is being credited with kotak mahindra bank account no. 6175396 every month. Further the installment is not being credited reguarly my loan account 6175396 & credited to my another loan account which is also violation of arbitrators order.
If in such manner if roi will continue to be charge @ 36 % and penal charges @750/- per month in each loan account and penal interest will continue, these loans will not be pay during my life time even after payment of my 1/3’rd salary.
I have visted at connaught place branch & loan credit cell at basant vihar delhi to reverse the penal interest/penal charges & know the present position of overdue in my loan account, so that i may regularise these loan accounts, but no response was given and i was threatened by mr. Mohit sharma (Bank collection agent) to charging more penal interet and another misuse of cheques which was got signed by me blank malafidely at the time of execution of loan documents and his behavior was very rude and use very bad lengauge.
I have made complaint to kotak mahindra bank vide my mail dated 24.09.2019 asking the bank –
Provide copy of sanction letter & loan documents
Reverse penal interest / penal charges and charge roi as per sanction terms.
Convey me the overdue amount by mail, so that loan account may be regularise & installment may be paid continuously.
If bank is not confortable with my loan, i also offered for one time settlement.
But bank did not take any action and close my complaint by saying that “ pay the dues”

Now i request your good office to take note on above and arrange for justified solution and save me from mental & financial harrasment being done by kotak mahindra bank ld.

Yours truly