Kotak Mahindra Bank — connectivity and fake commitments from employees

Address:

New Delhi, Delhi, 110044

1) ivr of kotak not working properly. I am trying to call for last 15 days and unable to connect. Very pathetic service by such a reputed bank.
2) credit card helpline is at below par. Unable to talk to any of executives on call. Everytime i call and about to connect, it just ended automatically.
It is an irresponsible service by kotak. How can a bank credit card helpline is not working properly. I am trying to connect for last 15 days.
3) they commited to reverse off charges from other branch nearest to my home. All i have to visit my branch but when i went there they were not even a mood to experience their customer. I was like where i came.
Sorry kotak but disappointed a lot.
My name is sanjay sharma
Cont no. [protected], [protected]
Email - [protected]@gmail.com