[Resolved] Kotak Mahindra Bank — Credit card - non reversal fuel surcharge | |
Name: BHAGWAT GUNALE Complaint: Fuel surcharge waiver not done for transaction at BBM Venture Pune done on 23 Apr 2021. Complaint raised on 26 May 2021 to Rachana. That fool said My number was not reachable and hence, complaint closed without any CUSTOMER feedback. Same complaint raised again, these ### say the dispute can not be raised beyond 60 days. But these ### should realise that dispute was raised on 26 May and not 01 Jul. For reference, I have been using the same fuel station and same card and this never happened in last 7 years. Was this information helpful? | |
Jul 5, 2021 Complaint marked as Resolved Got a call from bank with assurance to do the needful. Appreciate it. Kotak Mahindra Bank customer support has been notified about the posted complaint. Verified Support Jul 04, 2021 Kotak Mahindra Bank Customer Care's response Hi! We are sorry to hear about your problems. We would like to make things right for you. Drop us an email at Social.[protected]@kotak.com with your contact details. We assure you that your issue will be dealt with in the best possible manner. ^Team Kotak
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27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
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