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[Resolved]  Kotak Mahindra Bank — Credit card - non reversal fuel surcharge

Name: BHAGWAT GUNALE
Complaint: Fuel surcharge waiver not done for transaction at BBM Venture Pune done on 23 Apr 2021. Complaint raised on 26 May 2021 to Rachana. That fool said My number was not reachable and hence, complaint closed without any CUSTOMER feedback. Same complaint raised again, these ### say the dispute can not be raised beyond 60 days. But these ### should realise that dispute was raised on 26 May and not 01 Jul.
For reference, I have been using the same fuel station and same card and this never happened in last 7 years.
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Jul 5, 2021
Complaint marked as Resolved 
Got a call from bank with assurance to do the needful. Appreciate it.
Jul 03, 2021

Complaint Status

Kotak Mahindra Bank customer support has been notified about the posted complaint.
Verified Support
Jul 04, 2021
Kotak Mahindra Bank Customer Care's response
Hi! We are sorry to hear about your problems. We would like to make things right for you. Drop us an email at Social.[protected]@kotak.com with your contact details. We assure you that your issue will be dealt with in the best possible manner. ^Team Kotak
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